Andres Collazos

About Me

I am a Director of Infrastructure & Platform Engineering with 20+ years leading enterprise IT transformation in mission-critical, regulated environments. My expertise spans HIPAA-compliant platform infrastructure, multi-region cloud architecture, enterprise systems integration (ERP/CRM/EMR/EHR), and healthcare-grade compliance governance. I have managed $5M+ infrastructure budgets, achieved 22% cost reduction through strategic workload optimization, scaled high-performing teams from 5 to 15+ engineers, and directly supported healthcare providers with zero-tolerance uptime requirements and strict compliance standards.

At Phone.com, I led enterprise IT strategy and operations for mission-critical VoIP platforms supporting millions of concurrent sessions with 99.99% uptime SLA requirements. I architected comprehensive observability platforms improving operational efficiency by 35% and incident response times by 40%. I built the Network Operations Center (NOC) from ground zero, establishing governance protocols and operational excellence culture. I implemented strategic cloud modernization achieving significant cost reduction while improving scalability, security, and compliance across hybrid infrastructure (on-premises datacenter + multi-region AWS cloud).

I bring proven expertise in cybersecurity and compliance governance (HIPAA, SOC2, ISO 27001, PCI DSS, NIST), zero-trust security architecture, enterprise systems integration, team leadership and scaling, AI-driven infrastructure innovation, and FinOps. I am seeking Director-level roles where technology leadership directly enables business outcomes—patient outcomes, platform reliability, revenue enablement, and risk reduction. I excel at architecting secure, resilient, and compliant infrastructure at enterprise scale, working cross-functionally with Product, Clinical Operations, Data Science, and Compliance teams. If you're looking for an IT executive who combines technical depth with strategic business acumen, I'd love to connect.

Education & Certifications