Andres F. Collazos

Ytel, Murrieta, CA (Remote)

• Lead infrastructure strategy for large-scale telecom platforms managing mission-critical, regulated real-time systems.
• Build and manage hybrid cloud systems (Kubernetes, GCP, multi-region) supporting healthcare-grade availability (99.99% uptime SLA) and regulated compliance (PCI DSS, SOC2, ISO 27001, HIPAA-aligned).
• Design intelligent monitoring and AI operations (AIOps) frameworks to reduce MTTR and operational risk.
• Architect and manage comprehensive observability platforms, establishing key metrics and service excellence benchmarks.
• Implement security frameworks and operational governance for regulated service environments.
• Guide and mentor engineering teams on infrastructure best practices and long-term strategic improvements.
• Pioneer AI-augmented infrastructure engineering practices using LLM tools and MCP integrations for automation and system design.

Phone.Com, Poway, CA

• Executive leader responsible for enterprise network strategy, infrastructure operations, and technology team leadership.
• Oversaw mission-critical VoIP platform serving 911-related emergency services, supporting millions of concurrent sessions with healthcare-grade reliability requirements.
• Defined and executed 3-year network and infrastructure transformation roadmap enabling enterprise scale and geographic expansion.
• Led strategic AWS multi-region cloud migration initiatives, designing resilient architecture supporting enterprise scale.
• Managed $5M+ annual infrastructure budget spanning hybrid environment (San Diego datacenter + multi-region AWS cloud).
• Architected and integrated enterprise systems including CRM, API platforms, EMR/EHR connectivity, and patient-facing data systems.
• Developed and implemented enterprise-wide security policies ensuring PCI DSS, SOC2, ISO 27001, and HIPAA compliance.
• Built Network Operations Center (NOC) from ground zero, establishing governance protocols, service excellence metrics, and operational excellence culture.
• Led and scaled network engineering and DevOps teams (5 to 15+ engineers) to enterprise standards.

Phone.Com, Poway, CA

• Built and led a DevOps team, training junior engineers to specialize in what would later become the Network Operations Center (NOC).
• Architected and deployed a scalable and resilient network infrastructure, supporting rapid company growth and service expansion.
• Led AWS cloud migration efforts, significantly improving scalability and operational efficiency.
• Architected the observability platform from scratch, creating a "one pane glass view" for monitoring, and setting key metrics and KPIs.
• Developed and implemented policies to maintain network integrity and data security.
• Engaged with stakeholders and executives, using strong communication skills to drive technical excellence.

Phone.Com, Poway, CA

• Maintained and monitored VoIP network architecture, ensuring high availability and performance.
• Managed AWS cloud migration initiatives, enhancing network scalability and resilience.
• Implemented network security policies, ensuring compliance with industry standards.
• Worked closely with cross-functional teams to support business-critical projects.
• Guided technology teams, fostering a culture of collaboration and innovation.

StanaCard, New York, NY

• Provided redundancy and significantly improved the stability of services, ensuring consistent and reliable performance.
• Successfully migrated all infrastructure and services to AWS, transitioning from on-premises hardware to a scalable cloud environment.
• Migrated all VoIP services and servers from physical hardware to a SaaS-based cloud environment, enhancing flexibility and reducing operational costs.
• Managed security and PCI compliance, ensuring secure and reliable communications.
• Configured firewalls and DMZ policies, and introduced spam and malware prevention measures.