Andres F. Collazos

Ytel, Murrieta, CA (Remote)

• Support Ytel's infrastructure across cloud, on-prem, and hybrid environments including Linux servers, networking, Kubernetes, and GCP workloads.
• Improve monitoring, alerts, and system visibility across the platform.
• Troubleshoot performance, network, and platform issues for real-time systems.
• Manage datacenter hardware, networking, and routing infrastructure.
• Strengthen reliability and uptime for real-time systems including 911-related services.
• Support cloud and hybrid environments used by engineering teams.
• Assist with Juniper network design and replacements.
• Respond to outages, including 911-related critical issues.
• Guide and support the engineering team on infrastructure best practices and long-term improvements.
• Leverage AI-Augmented Infrastructure Engineering, using LLM tools for system architecture, automation, and operational workflows.
• Apply LLM-Assisted Engineering, using generative AI tools to design, build, and document production systems.

Phone.Com, Poway, CA

• Spearhead strategic planning and execution of network architecture aligned with organizational goals.
• Manage and mentor multiple engineering teams, ensuring alignment with DevOps principles and reliability standards.
• Led the redesign and optimization of the company's network infrastructure, enhancing efficiency and reliability.
• Led AWS cloud migration initiatives, significantly enhancing scalability and performance.
• Implemented advanced security measures across the network, ensuring robust protection against threats and compliance with industry standards.
• Oversaw key technical projects, including network upgrades and expansions, delivering on time and within budget.
• Built the Network Operations Center (NOC) from the ground up, establishing governance and operational protocols.
• Cultivated a collaborative culture among cross-functional teams, driving successful project delivery.

Phone.Com, Poway, CA

• Built and led a DevOps team, training junior engineers to specialize in what would later become the Network Operations Center (NOC).
• Architected and deployed a scalable and resilient network infrastructure, supporting rapid company growth and service expansion.
• Led AWS cloud migration efforts, significantly improving scalability and operational efficiency.
• Architected the observability platform from scratch, creating a "one pane glass view" for monitoring, and setting key metrics and KPIs.
• Developed and implemented policies to maintain network integrity and data security.
• Engaged with stakeholders and executives, using strong communication skills to drive technical excellence.

Phone.Com, Poway, CA

• Maintained and monitored VoIP network architecture, ensuring high availability and performance.
• Managed AWS cloud migration initiatives, enhancing network scalability and resilience.
• Implemented network security policies, ensuring compliance with industry standards.
• Worked closely with cross-functional teams to support business-critical projects.
• Guided technology teams, fostering a culture of collaboration and innovation.

StanaCard, New York, NY

• Provided redundancy and significantly improved the stability of services, ensuring consistent and reliable performance.
• Successfully migrated all infrastructure and services to AWS, transitioning from on-premises hardware to a scalable cloud environment.
• Migrated all VoIP services and servers from physical hardware to a SaaS-based cloud environment, enhancing flexibility and reducing operational costs.
• Managed security and PCI compliance, ensuring secure and reliable communications.
• Configured firewalls and DMZ policies, and introduced spam and malware prevention measures.